Shipping & Refunds


Delivery of Vouchers

Free Standard Delivery within 3-5 days
Delivered Monday-Saturday by Royal Mail 1st Class Standard Delivery (excluding bank or public holidays)

FREE for all orders to the UK. 

If a Gift Voucher is needed urgently an email voucher can be sent within 24 hours of ordering.

Refunds

If you change your mind within 14 days of booking or purchasing a gift voucher, you are entitled to a full refund according to the Consumer Credit Act.

If you wish to cancel your booking after the first 14 days and up to 3 weeks prior to the date of the workshop, your fee can be refunded minus a 20% administration charge. Alternatively you can transfer the full fee to something else without penalty. If you are cancelling a place which has been booked using a gift voucher, a cash refund cannot be made.

No refunds OR transfers can be made to anyone who cancels less than 3 weeks prior to the date of the workshop. However, you are free to send a substitute.

If Creative Workshops - Yorkshire is able to resell your cancelled place within 3 weeks of the workshop, we will refund your fee minus a 20% administration charge.


Should  Creative Workshops - Yorkshire Need to Cancel:

In the unlikely event that ArtisOn needs to cancel a workshop for any reason, you will receive a full refund of the fees paid or we can transfer the value to another workshop, subject to availability.


Shipping
To return your product, you should mail your product to: Creative Workshops Yorkshire, The Old School, Franks Lane, Whixley, North Yorkshire, YO26 8AP, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.